Ordering and personalization
Is personalization extra?
No. Personalization is included in the price. Fill in the name and options on the product page before adding to cart.
What if I make a typo?
We pass your text to the workshop exactly as typed, so please double-check it. If you spot a mistake, email us within 12 hours of ordering and we’ll do our best to fix it before production starts.
Can I order more than one set?
Yes. Add as many as you like; each one can carry a different name.
Do the sets include a hub and train markers?
Our Personalized Mexican Train Set includes a hub and 9 train markers, and the Heirloom Treasure Box Set includes train markers. You can add an engraved wooden hub to any set.
Shipping
How long does delivery take?
Most orders arrive within 5–12 business days. Every product page shows its own delivery dates. See shipping.
Why did my order arrive in more than one package?
Different pieces are made by different US workshops, so bundles and multi-item orders can arrive separately. You’ll get tracking for each package.
Do you ship outside the US?
Not yet. We ship to all 50 US states.
Guarantee
What if something arrives damaged or wrong?
Email a photo within 14 days of delivery and we’ll send a free replacement or refund you in full.
Can I return a set?
Everything is made to order, and most items are personalized, so all sales are final. Anything damaged, defective or wrong is replaced free. See our guarantee.
About the sets
Where are the sets made?
Every set is personalized and finished in the US (California, North Carolina, Arizona, Texas, Iowa, Michigan, New York and Kansas). Some components, such as domino tiles, are sourced by the workshops from their suppliers.
Are the sets safe for children?
Our sets contain small parts and are intended for ages 14 and up. The Easy-Read Numbers Set is rated 8+.
How can I contact you?
Email [email protected]. We reply within one business day.