We want your set on the table, not in a drawer. Here’s how we look after you.
Damaged, missing or wrong items
Email [email protected] within 14 days of delivery with your order number and a photo of the problem. We’ll send free replacement parts or a replacement set. There’s no need to send anything back.
Lost a tile? We’ll replace it
Lost a tile, a train marker or a rack piece after a few games? Email us with your order number and tell us which piece is missing. We’ll send a replacement at no charge.
30-day returns
Changed your mind? You can return an unused set in its original packaging within 30 days of delivery for a full refund of the product price.
- Email [email protected] with your order number to start a return. We’ll reply with the US return address.
- Pack the set securely and send it back with a tracked service. Return shipping is paid by you.
- We refund your original payment method within 5 business days of receiving the return.
Personalized or engraved items can’t be returned unless they arrive damaged or with an error on our part.
Refunds
Refunds go back to the card, Apple Pay, Google Pay or PayPal account used for the order. Your bank may take a few extra days to show the credit.
Questions
We reply to every email within one business day: [email protected].